假期邮件通知
假期邮件应涵盖以下四个要点：
- 放假时间
- 复工时间
- 哪些工作可能延迟或无法处理
- 紧急联系方式
假期邮件通知模板：
Dear Customers,
Please be informed that our company will be closed for the Chinese New Year holiday from [假期第一天] to [假期最后一天]. Normal business operations will resume on [复工第一天].
Any orders placed during the holidays will be processed starting from [复工时间]. To avoid any potential delays, we kindly encourage you to place your orders in advance. The shipping cut-off date is [货运截止日期].
We sincerely apologize for any inconvenience this may cause. For urgent matters, please feel free to contact us via email at [邮箱地址] or by phone at [电话号码].
Thank you for your continued support and cooperation throughout the past year. We wish you a prosperous and successful New Year in 2025!
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
官网公告
在公司官网发布放假公告是必不可少的，公告内容应明确假期时间，最好通过专属的banner图或滚动的GIF图吸引客户注意。
如果公司有自己的B2B平台，也需要在显眼位置发布假期公告，以确保客户及时了解信息。
公告模板：
Dear Customers,
Please be informed that our company will be closed for the Chinese New Year holiday from [假期第一天] to [假期最后一天]. Normal business operations will resume on [复工第一天]. Any orders placed during this period will be processed starting from [复工时间].
We deeply appreciate your support and trust over the past year. Wishing you a prosperous and joyful 2025!
Best regards,
[Your Company Name]
邮箱设置自动回复
为了确保客户知悉放假信息并避免因此产生不必要的误会，建议设置自动回复邮件。如果客户在假期期间有紧急事务，可以通过此邮件告知他们如何联系。
自动回复模板：
Hello,
Thank you for your email. Our company will be observing the Chinese New Year holiday from January 24 to February 4. During this period, our office will be closed, and response times may be delayed.
However, I will be checking my emails periodically and will respond to urgent inquiries as quickly as possible. For immediate assistance, please contact me directly at [手机号码].
Thank you for your understanding, and we appreciate your patience.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
生产进度跟踪
对于涉及到的第三方的生产或物流工作，需提前确认进度。特别是对于工厂订单，要提前确认生产安排并了解复工时间；若涉及货运，需确认船期、免箱期及本地海关的放假时间等。这些信息将有助于更好地安排工作，避免节后匆忙处理，确保复工时的工作顺利衔接。
信息备份
信息备份至关重要，需分为两部分：
- 客户信息备份：确保所有正在处理的订单及相关资料有备份，随时可在手机或电脑上调取。
- 工作信息备份：将节前未处理完的工作按优先级划分，确保复工时能够迅速跟进，减少节后的工作压力。
保持关注
虽然假期期间工作有所停顿，但仍需关注市场动态，特别是汇率、海运情况以及政策变化等。假期也可以是调整战略、规划未来的时机，不宜完全脱节。
最后，小邦提前祝大家春节愉快，万事如意！希望新的一年里，大家都能取得更大的成功，生意蒸蒸日上！
